Experience Excellence...

How can we create high-performing experience teams to ensure that the role of ‘design’ has greater business impact and is not marginalised in the development process? A large part of my work has been focused on establishing and coaching teams responsible for the design of customer experiences. I help teams to become more efficient in refining their processes, ways of working and delivery methods. This means defining the right capabilities, attracting the right talent and embracing the right delivery structures & principles so that business, experience and technology teams can work together for a win, win, win outcome.